1005-2 TRANSFERS BETWEEN SERVICE TRACKS
Transfers between service tracks may fall under three categories:
Incorrect ITT: When a client is obviously placed in an incorrect track at time of application
Urgent: This is ONLY for families moving from Work First to Families First under extreme circumstances.
Non-urgent: A
family moving from Work first to Families first or Families First
to Work First for the client to receive appropriate case management
that will lead them to self-sufficiency.
1005-2 A. CONSULTATION REQUEST DETERMINATION TIMEFRAMES
Timeframes will be activities after the required information is correctly uploaded to the SharePoint List Site.
Incorrect ITT referrals: (5) business days
Note:
All Incorrect ITT Consultation Requests must be requested within 30 calendar
days of the initial Service Delivery track being identified and CARC’d.
1005-2 B. URGENT: (9) business days following a 3x3x3 rule
1. Three (3) business days for FFF to review the Consultation Request and ask for additional information, or clarify existing information.
2. Three (3) business days for case managers to obtain and provide additional supporting documentation.
3. Three (3) business days to re-review and document final decision.
1005-2 C. NON-URGENT: (30) business days, following a 10x10x10 rule.
1. Ten (10) business days for FFF to review the Consultation Request and ask for additional information, or clarify existing information.
2. Ten (10) business days for case managers to obtain and provide additional supporting documentation.
3. Ten (10) business days to re-review and document final decision.
After a client has been approved or denied, a new Consultation Request cannot be made until the next Family Quarterly Progress Report has been completed and documented.
If a family’s circumstances alter drastically in this time period, please review Consultation Request Approval Process 1b.
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