1003-7           JOB COACHING

Job Coaching supports clients before and during placement (and after, if the placement ends), to help the job seeker prepare for and meet the attendance and performance expectations of the workplace.  General expectations include, but are not limited to: punctuality, professionalism and social skills. Job coaches monitor the employee’s performance to ensure the client is able to maintain acceptable workplace expectations independently, or identify the need for additional supports, including intensive job coaching.  The Job Coach/Job Developer will make recommendations and secure additional resources if there is an identified need. Because each Temporary Assistance client is unique, the complete scope of work includes but is not limited to the examples provided to support the goal of self-sufficiency.

  1. Activities include, but are not limited to, the following examples:

    1. Provide classroom, small group or individual assistance based on the clients assessed need to develop a resume and complete applications;

    2. Engage in a continuous assessment of job seeker/employee needs and abilities;

    3. Ensure job seeker/employee has appropriate tools to do the job (uniform, shoes, hairnets, tools)

    4. Ensure job seeker/employee has the supports they need to get to work timely (bus pass, stroller if needed, alarm clock);

    5. Conduct mock interviews to prepare the job seeker for confidently interviewing and handling difficult questions such as “Why haven’t you had a job in 6 months?” “Do you have a felony? What for?”

    6. Completes career mapping activities; speaks with job seekers about long term work goals and dream jobs including stepping stone jobs concurrent with education, training and apprenticeship opportunities;

    7. Provides enthusiastic, positive feedback to job seekers and employers;

    8. Identifies individual factors that motivate the job seeker to succeed;

    9. Evaluates the job interview through observations,

        1. follow up with job seeker after the interview to coach them to follow up with the employer,

        2. follows up with the employer on their experience, provides honest respectful feedback to job seeker on their strengths and weaknesses in interviewing;

    1. Provides critical feedback regarding hygiene, demeanor, social skills, and word choices to support job seeker success.

    2. Provides general guidance on appropriate social interaction at the workplace and specific guidance based on an employer’s expectations.

    3. Maintains contact with employee and employer to continue to support success, retention and progress;

    4. Identifies ongoing training opportunities to enhance advancement possibilities;

    5. Provides honest and respectful communication  with job seekers on the organization and planning needed to get to work every day and manage multiple demands of work and family;

    6. Maintains frequent, even daily, contact with job seeker/employee and the employer to identify strengths, and challenges and problems solve the needs of the both the employee and the employer;

    7. Makes visits to the employee workplace to discuss, observe and evaluate success and identify challenges in retention and advancement opportunities;

    8. Coordinates an alternate placement if the employee and employer are not a good match;

    9. Coordinates closely with multiple supports and service providers including but not limited to partner agencies,  Families First Service Team, job seeker/employee family and friends and other natural support ;

    10. Refers job seekers and employees to ongoing training opportunities that support job retention and advancement within DOL or the community at large;

    11. Stays abreast of current trends, techniques and tools that continuously enhance services to customers;

    12.  Provides immediate job development when the opportunity presents itself.

  1. Intensive Job Coaching

 

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