717-5          CASE PROCESSING

Unless a good cause claim has been made, when an application is approved or a child added to a case and there is a noncustodial parent, the caseworker must complete the following EISEligibility Information System screens as thoroughly as possible:

• Absent Parent Identification (APID) screen, including assignment each noncustodial parent an ID number;
• Child Support Reference (CSR1 and CSR2);
• Specified Relative/Deprivation (SPRD); and
• CSEAChild Support Enforcement Agency Screen

The screens should be completed from available information if the GEN 53Child Support Information Form has not been returned, unless a good cause claim has been made.

Preliminary Good Cause Decision: If the applicant has indicated an intent to claim good cause, a referral to CSSDChild Support Services Division should not be made until the good cause claim has been filed and decided. In the meantime, the CSEAChild Support Enforcement Agency screen should be coded indicating a decision is underway (using the PDPending code is the coop field) so that benefits can be issued.

• If a good cause claim is denied, the caseworker should then complete all related screens.
• If the claim is approved, information is not completed on the APIDAbsent Parent Identification screen, the CSEAChild Support Enforcement Agency screen is coded for good cause, and a referral to CSSDChild Support Services Division is not made.

Transfer to new case number: If a new case is being opened for a child who was previously on another case, some but not all of the noncustodial parent information attached to that child will automatically transfer to the new case number. The caseworker must update the information for the noncustodial parent so that an appropriate referral is sent to CSSDChild Support Services Division.

Example:

A TATemporary Assistance case consisting of mom and her 7-year son, Johnny, is closed for excess resources. Johnny's father later gets custody and applies for assistance and a new case number is established. The noncustodial (absent) parent information on Johnny's father that was previously recorded on EISEligibility Information System as part of the mother's case is automatically transferred to the new case number. In order for an appropriate referral to be made to CSSDChild Support Services Division, the noncustodial parent information for the father must be removed from the new case number, and new information entered about Johnny's mother.

Using the same case number: If a case closes and is registered to the same number at a later date, the APIDAbsent Parent Identification screen may still have the noncustodial parent information that was entered previously. All noncustodial parent screens must be updated.

If the applicant has not requested a good cause determination the case is referred to CSSDChild Support Services Division.

If the applicant has requested a good cause determination:

• If the good cause determination is approved, the caseworker leaves non-custodial parent information on the APIDAbsent Parent Identification screen, the CSEAChild Support Enforcement Agency screen is coded for good cause, and a referral to CSSDChild Support Services Division is not made.
• If the good cause determination is not approved, the caseworker must update all CSSDChild Support Services Division related screens as needed and refer the case to CSSDChild Support Services Division.