120-2          STATEWIDE FEE AGENT COORDINATION

Coordination of the fee agent process is assigned to Field Services.  This ensures consistency in implementing the process statewide.  Field Services’ responsibilities include:

• Facilitating and leading regular meetings with field office representatives;

• Developing and maintaining the Fee Agent Manual;

• Developing statewide forms;

• Developing training materials and guides;

• Managing the fee agent billing process; and

• Providing assistance and clarification to field offices in regards to fee agent-related questions, issues, and concerns.

DPA Division of Public Assistance offices that use fee agents assign staff to work with fee agents.  The field office responsibilities include:

• Recruiting and selecting fee agents;

• Accepting fee agent applications;

• Conducting interviews and reference checks;

• Training fee agents;

• Providing assistance and clarification to fee agents on any fee agent-related questions

• Maintaining an active list of fee agents in the area;

• Collecting Monthly Fee Agent Billing Report (FA 48 Collecting Monthly Fee Agent Billing Report) forms from fee agents; and

• Terminating fee agent agreements.

Field Services maintains a master list of fee agents statewide.  The list is available online at DPAweb under ET Resources:  Fee Agent List