114             QUALITY ASSURANCE

Quality Assurance is one of the most critically important functions of Field Services.  Its main objective is to improve the quality of the casework being performed by office, program, and caseworker.

The information generated by Quality Assurance is used to:

• Improve staff knowledge of policy and procedure through ongoing feedback on case reviews;

• Provide input on problem areas for training and management action; and

• Provide data for supervisors' use in preparing staff evaluations.

By fulfilling the objective of providing information, quickly and continuously, Quality Assurance has a tremendous impact on the overall quality of program administration, from the work of individual caseworkers on the line to the Division’s policy making activity.