109-6           CANO Case Notes DESK GUIDE

This guide provides staff with quick reference and guidelines in documenting actions and decisions relating to the household’s application or recertification. Staff need to consider each subject line in the CANO Case Notes Desk Guide as it applies to the specific program and case they are processing.

Each subject line includes possible elements of eligibility that staff need to consider when making a decision on the case. Staff must remember that not all the subject line and elements apply to every case.  Staff may omit subject lines that do not apply to the household situation. If the element is not needed or necessary, staff do not need to address it.

Households with No Income and Resources:

Documentation is necessary for every action taken on an application. This includes households that have no income or resources. For these types of applications, a summary of the household situation is still necessary and must include the following components or subjects:

• • Record Title

  • Rights and Responsibilities

  • Prior Support

Addendum A is the CANO Case Notes Desk Guide. A separate tool called CANO Case Notes Desk Guide with Notes is also available to staff. This is a useful tool when conducting interviews. Staff can access this form on the DPA website under e-forms or by clicking this link: http://dpaweb.hss.state.ak.us/node/37.

Addendum B includes several CANO Case Notes examples that follow the instructions in the desk guide.