123-3          HOW TO ANTICIPATE MONTHLY UIB INCOME

This section provides information on how to use the Department of Labor (DOL Department of Labor) screens in the DOL Department of Labor system as verification of UIB Unemployment Insurance Benefit income when applicants or recipients have already applied and have a determination of eligibility from DOL Department of Labor.  

The caseworker must use verification tools readily available, such as the UIB Unemployment Insurance Benefit monetary determination notice or the DOL Department of Labor data screens.  Calls directly to UI Support Unit should be limited to determining the status of a current benefit when the caseworker has conflicting information from the client and what is found on-line.  The Support Unit will only give information on current UIB Unemployment Insurance Benefit status, and will not give information about possible eligibility for UIB Unemployment Insurance Benefit.

123-3 A.       TALK TO THE CLIENT

The client is always the first source of information. Once they have applied for UIB Unemployment Insurance Benefit, find out what they know about their claim.  Ask if they filed or are planning to file for their weekly benefits and if they know of a reason that they will not receive payment.  If the information on the DOL Department of Labor screens supports what the client tells you, no further verification is necessary.

To anticipate UIB Unemployment Insurance Benefit income when there is no recent payment history, discuss the potential UIB Unemployment Insurance Benefit income with the client to determine if the individual expects to file for and receive the amount shown on the DOL Department of Labor system.  DOL Department of Labor sends the individual information about their UI benefit amount when the DOL Department of Labor establishes the claim, and gives the individual a claimant handbook instructing how to claim UIB Unemployment Insurance Benefit payments.  The individual may also have additional information from DOL Department of Labor about the claim’s status.

Note:

Caseworkers can also refer to the UI claimant handbook available online at <https://labor.alaska.gov/unemployment/uihandbook.pdf> for more information about receiving UIB Unemployment Insurance Benefit payments.

If the individual indicates that they do not expect the full weekly UIB Unemployment Insurance Benefit payment or that the payment will be delayed, the DPA Division of Public Assistance worker should ask the individual for verification they have about the situation, such as a notice from DOL Department of Labor.  

123-3 B.  CHECK DOL SAM SCREENS

The caseworker must check the DOL Department of Labor data system for information regarding UIB Unemployment Insurance Benefit income and UIB Unemployment Insurance Benefit eligibility related to the Alaska Temporary Assistance, Adult Public Assistance, and Medicaid programs’ development of income requirements.  The system also can be used to verify receipt of UIB Unemployment Insurance Benefit for applicants and recipients of all DPA Division of Public Assistance programs.

When an individual applies for UIB Unemployment Insurance Benefit, information about the benefit year, balance of benefits on the claim, weekly benefit amount, and duration of benefits will appear on the Claims tab in  DOL Department of Labor's SAM Secure Access Manager.  

Refer to the SAM User Guide on the DPA SharePoint for additional information about UI Claims.