121-15 RETURNED WARRANTS / CHECKS
All undeliverable warrants will be returned to the Benefit Issuance & Recovery Unit (BIRU) and immediately canceled. If the warrant was returned by the recipient, the eligibility staff must stamp the warrant "Void" or "Cancel" and create a case note that explains why the warrant was returned. Refer to Admin MS 121-14A to void or cancel warrant payments.
Note:
Warrants / checks payable to the State of Alaska should not be voided or canceled. These warrants / checks should be routed to the BIRU for processing.
The BIRU is responsible for updating the EIS Issuance History screen to reflect the returned and canceled warrant.
The BIRU forwards the non-negotiable portion of the warrant to the appropriate district office. If the post office has written something on the returned warrant envelope (e. g. forwarding address, client deceased), the BIRU will forward the envelope as well. The Eligibility Technician can follow up on the reason why the post office returned the warrant and take necessary action on the case.
The EIS Issuance History screen will indicate if the warrant was simply canceled as Undeliverable (UD), possibly due to an address change. In this situation, the Eligibility Technician can reissue the warrant.
If the warrant has been returned because the client is deceased or has left the state, the BIRU will cancel the warrant in EIS using the Destroyed (DE) reason code. Payments canceled with this reason code cannot be reissued by the Eligibility Technician.
If the deceased client was eligible for the payment and the estate requests it, the Eligibility Technician must email the BIRU at hss.dpa.jnu.claims@alaska.gov to have the benefit reissued to the estate using a general warrant. The warrant replacement will be documented in the system with a case note.
If the Eligibility Technician determines the out-of-state client is eligible for the warrant, they must email the BIRU for assistance in reissuing the warrant.
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