116-6          CHANGE REPORTING

When clients report changes to DPADivision of Public Assistance, the worker will review the reported change and determine how the change affects the household's continued eligibility for DPADivision of Public Assistance programs. In addition, DPADivision of Public Assistance must determine if the change must be directly reported or passed on to the appropriate NFAPNative Family Assistance Program agency.

DPADivision of Public Assistance workers are not required to pass on change reports to non-EISEligibility Information System user NFAPNative Family Assistance Program agencies. However, for EISEligibility Information System-user NFAPNative Family Assistance Program agencies, DPADivision of Public Assistance must pass on the reported change due to system sharing that would affect both DPADivision of Public Assistance programs and the NFAPNative Family Assistance Program. The following procedures apply when handling reports of change involving NFAPNative Family Assistance Program agencies.

116-6 A.      CLIENT REPORTS A CHANGE AND DPADivision of Public Assistance WORKER DETERMINES THE HOUSEHOLD ALSO HAS AN OPEN NFAPNative Family Assistance Program CASE, WHICH IS NOT ON EISEligibility Information System

1. Change is reported in person or by phone

Inform the client to call their NFAPNative Family Assistance Program worker.

2. Change is reported via email or in writing

If the worker is aware that there is an open NFAPNative Family Assistance Program case, forward the email or written report to the NFAPNative Family Assistance Program worker as a courtesy.

Note:

Organizations operating an NFAPNative Family Assistance Program are not required to report changes to DPADivision of Public Assistance. Their caseworkers inform clients to report changes directly to DPADivision of Public Assistance.

116-6 B.      CLIENT REPORTS A CHANGE AND DPADivision of Public Assistance WORKER DETERMINES THE HOUSEHOLD ALSO HAS AN OPEN NFAPNative Family Assistance Program CASE ON EISEligibility Information System

1. Change is reported in person

DPADivision of Public Assistance will accept the report of change and do a CANOCase Notes entry. If the report is for a change in address, DPADivision of Public Assistance will set an alert for the NFAPNative Family Assistance Program worker.

2. Change is reported in writing

DPADivision of Public Assistance will date stamp the report, make a copy and route it to the NFAPNative Family Assistance Program worker.

3. Change is reported via email

DPADivision of Public Assistance will forward the email immediately to the NFAPNative Family Assistance Program worker.

4. Change is reported by telephone

DPADivision of Public Assistance will accept the report of change and do a CANOCase Notes entry. If the report is for a change in address, DPADivision of Public Assistance will set an alert for the NFAPNative Family Assistance Program worker.

Note:

DPADivision of Public Assistance caseworkers must coordinate with the NFAPNative Family Assistance Program worker who is using EISEligibility Information System about any changes they receive. Changes entered into EISEligibility Information System by either DPADivision of Public Assistance or an NFAPNative Family Assistance Program may affect eligibility and payment for the other agency's program(s).