111-4          CLAIM ESTABLISHMENT AND COLLECTION

The BIRUBenefit Issuance & Recovery Unit establishes all Alaska Temporary Assistance, Adult Public Assistance, Senior Benefits, WICWomen, Infants, and Children, Child Care, and SNAPSupplemental Nutrition Assistance Program claims. The BIRUBenefit Issuance & Recovery Unit is responsible for all collection activities. This includes notifying individuals about overpayments, informing individuals of the repayment options, authorizing recoupment and allotment reduction, garnishing individual incomes, changing and deleting claims information in EISEligibility Information System, pursuing collections on closed cases, and monitoring collections received.

The BIRUBenefit Issuance & Recovery Unit establishes the claim in EISEligibility Information System and in i-Sight and begins recoupment, allotment reduction, or other collection proceedings by sending the appropriate notice to the individual.

If the BIRUBenefit Issuance & Recovery Unit finds a discrepancy in the amount of the claim or in the application of the program policies, he or she will correct the submitted claim. If unable to correct the claim using the information provided on the GEN 95Report of Claim Determination form, the BIRUBenefit Issuance & Recovery Unit will request clarification from the current caseworker assigned to the case or from the supervisor. The BIRUBenefit Issuance & Recovery Unit will resolve discrepancies before establishing the claim in EISEligibility Information System.

In some instances, the BIRUBenefit Issuance & Recovery Unit returns the claim form to the caseworker or supervisor for correction. The caseworker corrects the claim and resubmits it to the BIRUBenefit Issuance & Recovery Unit, Benefit Issuance and Recovery Unit in Juneau. The BIRUBenefit Issuance & Recovery Unit will then establish the claim and initiate collection activities.