108 NOTICES
Clear communication with clients is an important part of our day-to-day business. Writing EIS and ARIES notices is DPA 's primary method of communicating to clients the actions taken on their application or case, ensuring due process requirements are met, and sharing information about rights and responsibilities. Sending notices to applicants and recipients to provide this information is a legal requirement.
Notices must be informative, meaningful, and clearly written. The message and tone of our notices must be consistent with other verbal communications we have with clients. To meet specific program requirements, notices must be "adequate" and in some circumstances "timely." Refer to the program manuals for more information about adequate and timely notice requirements, and Administrative Procedures MS 104-4 for more information about adverse action dates.
Notices must meet due-process requirements. A due-process compliant notice informs the client of the following:
Staff Development and Training offers a web-based training course on due process and client notices. The training is available online.
All notices sent to the clients become part of a client's official case record. EIS and ARIES maintain a history of all notices sent to a client in EIS Notice History (NOHS) and ARIES Correspondence that can be viewed at any time. It is unnecessary to print and retain copies of EIS and ARIES notices in the file folder. Refer to EIS Procedure 1998-11 for more information about notices on EIS . Refer to ARIES Help Guide and ARIES Online User Guide for more information about ARIES correspondences.
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