105-8          RELEASE OF INFORMATION

105-8 A.     DEFINITION OF A RELEASE OF INFORMATION

A release of information is a statement signed by the client authorizing a contact person to give the division information about the client's situation.

A generic release of information allows the case worker to contact a variety of agencies and institutions such as financial institutions, Native corporations, landlords, employers, and school authorities.

A specific release of information form is one that lists the name of one specific source, such as the National Bank of Alaska.

105-8 B.     WHEN A RELEASE OF INFORMATION FORM IS REQUIRED

A release of information form is not required to attempt a collateral or other third party contact.  A release of information form may be required, however, if the contact person refuses to provide the information without a release.

The case worker may request that the client complete a release of information form during a face-to-face interview, during a home visit, on the telephone, or in writing.  Often, case workers request releases from clients so that one will be on file for future use.  This is an acceptable practice.

105-8 C.     WHAT TO DO IF A CLIENT DOES NOT COMPLETE A RELEASE OF INFORMATION FORM

If a client does not provide a signed release of information form, the case worker should explain what information is needed or which eligibility criteria must be verified.

Benefits may not be denied or discontinued because a client did not complete a release of information form.  All clients are required to furnish information and verification necessary to establish initial and continuing program eligibility.  Benefits may be denied because a client did not provide requested information or adequate verification that he or she met certain eligibility criteria.