3005-1      CRITERIA FOR EXPEDITED PROCESSING

Expedited service is provided to households only when all of the following expedited service criteria are met:

• The applicant has requested expedited service by indicating they are in crisis on their HAP1State of Alaska's LIHEAP application submission; or
• The applicant has submitted a HAP1State of Alaska's LIHEAP application and has also notified DPADivision of Public Assistance they are in crisis; verbally, via written statement, or a vendor has requested expedited service on the client's behalf; and
• the applicant is experiencing a crisis, life-threatening crisis, or meets the medically necessary criteria as defined in HAPHeating Assistance Program MS 3000-2;
• The applicant has submitted a complete HAP1State of Alaska's LIHEAP application as defined in HAPHeating Assistance Program MS 3000-2; and
• The applicant submits a copy of their current rent receipt or rental agreement, if heat is included in the rent; and
• the applicant claims they are out of or within 48 hours of being out of deliverable or storefront pick-up primary heating fuel and has provided a copy of their last billing statement or purchase receipt;
• The applicant submits a current copy of their primary heating fuel or electric service disconnection notice or provides a written statement from their vendor, which includes the date of the proposed action and the past due amount. If this information is not provided, the worker must attempt to obtain verbal verification of the service disconnection through the vendor. An attempt to contact the vendor must be written in the case note before the worker pends the application.

Note:

Client statement must be accepted if a client reports they have run out of oil, firewood, or coal.

The applicant is still required to provide both the primary heating fuel and electric billing statements or receipts of purchase with their request for expedited processing.