As economic conditions have reduced the number of employees in state agencies working to provide assistance to the needy, it has become more important than ever that those who evaluate the appropriate designation of welfare dollars are thoroughly trained in effective and efficient benefit disbursement.  Accomplishing this requires being well versed in the current government programs and the associated requirements for eligibility of available programs, as well as being skilled in the less obvious and regulated necessities for a successfully run agency. 

It is not uncommon to encounter reluctance from staff to attend training programs as most feel their workload is too heavy to take time out for professional development.  However, due to the ever-changing nature of eligibility criteria, supplemental and ongoing training has never been more crucial.  Eligibility workers also need the right "tools" to overcome frustration, fatigue and burnout.

Working harder is NOT the answer.

The Interviewing with Style program teaches staff to adapt their style of interviewing to get the job done. 

In the 2-DVD program set you will learn: The Words Say                                How We Say Them Choosing your Communication Understanding Motives and Goals Neuro-Linguistic Programming A Plan of Action

The Interviewing with Style Desk Reference Guide

offers immediate solutions to interviewing obstacles.  It is filled with clever and appropriate answers to difficult questions, and suggestions for improved interviewing techniques. It provides staff with a powerful tool to enhance their ability to gather and disseminate accurate information.

The guide also addresses issues involved in telephone interviewing! You’ll find techniques and tips, example scripts, and many other powerful suggestions for productive and optimally efficient communication!

Staff Development & Training's Library offers many video, audio and book choices to fit your training needs. Whether you use them as a resource for your own learning system or as part of a staff meeting; the information provided will advance understanding, empower workers and provide practical techniques to everyday problems.