Welcome to DPA e-News!
This is DPA's first Division-wide electronic newsletter. In an effort to provide you with the most up-to-date information regarding processes, systems, policy, work services and training; the support units have pooled their resources to provide you with helpful hints, reminders, general information and more.
It's easy to use DPA e-News. Simply scroll down the list of headlines. To view the entire article, click on the headline. Each article is connected to a website and will display in a new window. All of the articles are "printable", so you may choose an article to click, print and read later. You can also locate the e-news on the training website.
Our goal is to distribute quarterly newsletters by email. It's fast, easy and informative. If you have ideas for future articles, please click on Idea Central. Title the email: "DPA e-News Article". We are always looking for fresh and new ideas.
Learn More About the Interactive Voice Response (IVR) System
Client use of the IVR System can dramatically reduce the number of phone calls to offices, and will also increase client independence in obtaining information. Promoting use of the IVR System should be included in interviews and interaction with clients.
Guidance for New Workers on Posting Manual Changes
A current policy manual is an important tool to any Eligibility Technician’s toolbox. Reviewing and posting manual changes will help to insure the user is applying the most current policy. This article will provide guidance on the manual change process. A must read for all new ETs!
In contrast to the regular seasonal HAP, we also offer a "Subsidized Rental Housing Utility Deposit" (SRHUD) service.
Work exemption policy changed recently to introduce the concepts of full and partial exemptions from work activities when a documented medical condition limits an adults ability to participate in work activities. This is the first step in an effort to revise and clarify policies around incapacity decisions, work exemptions, and medical documentation.
Pre-Hearing Conference on Fair Hearing Requests
The pre-hearing conference is an integral part of the fair hearing process. It allows the opportunity for the individual or family to discuss their situation with the supervisor or designee to find a resolution.
Unsigned Application Processing
Ever receive an application without a signature? Or, the application contains a signature, but it’s only located on the attached Release of Information section? Find out how to process an unsigned application.
