our customers better,
when we remember
that we are all customers!
Customer Service Commandments:
Thou shall recognize the customer promptly,
using their name whenever possible.
Thou shall smile, both when the customer can
see you or only hear you.
Thou shall show, by your actions, that you are
there to assist.
Thou shall ask questions of the customer - then
listen - to find out what the customer really wants.
Thou shall really want to assist the customer and
be willing to do something extra.
Thou shall tell the customer what you can do -
not what you cannot do.
Thou shall build a relationship with the customers
and assist them in anticipating future needs.
Thou shall sincerely care about the customer.
From the national US Department of Agriculture WIC web site