Medicaid Citizenship and Identity Verification Requirements
The Medicaid program requires that individuals claiming to be U.S. citizens must provide proof of their citizenship and identity, if they wish to receive benefits under that program.

Inform Your Clients about EITC (Earned Income Tax Credit)
DPA clients may be eligible for EITC and they need to be informed about this special tax benefit. EITC can increase a family's take home pay by as much as 40 percent.

Federal Poverty Guidelines
The federal poverty guidelines are adjusted each year to account for yearly increases in prices as measured by the Consumer Price Index. The Federal Department of Health & Human Services determines the new federal poverty guidelines and posts the results in the Federal Register in January.

Old Banking Information - A Tale of Woe
Wanona Workinghard issued Sherry Shortcash two months of ATAP benefits, but overlooked checking the Direct Deposit screen. Regrettably, these sad situations happen all too often.  When processing a new application or a review on a cash case, please make sure you take a look at the EBDD screen.

Quick Verifications
How many ways can Eligibility Technicians deliver excellent customer service? 

Customer Service Commandments
We serve our customers better, when we remember that we are all customers!

"Who do you call?"
Well, the short answer is nobody. Most requests for help desk support are done by email, so you have to know who to email instead. SysOps has put together a quick reference list of the different help desks and the systems they support.