Management Administrative Procedures Manual | DPAweb

Management Administrative Procedures Manual

November 24, 2003 - 12:13pm — Curtis Nelson

Sections in the Management Administrative Procedures Manual that are under revision or obsolete have not been linked.

SECTION 10 PERSONNEL

10-1 ET I/II Flex Position (coming soon)
10-2 Permanent Status in Job Class
10-3 Verifying Applicant References
10-4 Reserved for Future Use
10-5 Eligibility Technician IV Expectations
10-6 Eligibility Technician IV Orientation
10-7 Eligibility Technician IV Termination
10-8 Early Fraud and Detection Unit Performance
Standards
10-9 Personnel Evaluations
10-10 Leave Administration
10-11 Alternative Workweek
10-12 Staff/Client Relations
10-13 Program Services Aides and Volunteer's Access to EIS
10-14 Ethical Conduct of Division Employees

SECTION 20 FINANCE

20-1 Ordering Computer Equipment
20-2 Computer Equipment Transfers
20-3 Training Tuition/Travel Funds (Training Certification and Agreement form)
20-4 DPA Employee Tuition Reimbursement

SECTION 30 GENERAL ADMINISTRATION

30-1 Monitoring Client Complaints
30-2 Requesting EIS Reports
30-3 Rescheduling Appointments for Late Clients
30-4 Repealed 4/5/01
30-5 Civil Rights Complaint Procedures
30-6 Forms Clearinghouse
30-7 Field Originated EIS Work Requests
30-8 Dealing with Disturbances
30-9 Out of State Travel Reports
30-10 Responding to Emergency Situations
30-11 Confidentiality and Disclosure
30-12 Accepting Information Via Facsimile and Electronic Transmissions Policy
30-13 Media Contact Guide
30-14 1-800 Toll Free Telephone Services
30-15 Telephone and Voice Mail Policy
30-16 Out-Stationing of Employees
30-17 Receiving Email from Clients
30-18 Drug-Free Workplace
30-19 Upgrading EIS Profiles

SECTION 50 PERFORMANCE MEASURES

50-1 Responding to Quality Assessment Findings

SECTION 60 PERFORMANCE STANDARDS

60-1 Reserved
60-2 Reserved
60-3 Reserved
60-4 Reserved

Guidelines

ET IV Training
Gathering Background Information
Interviewing