1018-3          RECRUITING AND TRAINING RESPONSIBILITY

The WSPWork Services Provider shall maintain a workforce qualified and trained to deliver the services expected of this project. The WSPWork Services Provider shall ensure that adequate staffing levels are maintained to ensure the on-going provision of services to clients and the fulfillment of the deliverables and terms of this project.

Work Services staff will have the tools and support needed to assure a high standard of customer service. Experience in case management, fluency in verbal and written English, and thorough knowledge of Work Services policy and procedures, including the principles of Work Services are key components of successful service delivery.

1018-3 A.      RECRUITING WORK SERVICES PROVIDERS

Recruiting Work Services providers will describe their hiring practices including the minimum qualifications for each position in Work Services in their internal procedure manuals. Providers must submit resumes for all newly hired staff WSTA@alaska.gov with the new employees CMSCase Management System Security Access Request.

1018-3 B.      TRAINING FOR WORK SERVICES MANAGERS

Training Work Services managers will ensure that all staff attend the Division of Public Assistance's Fundamentals of Work Services (FWS) training within 6 months of hire (waivers are available if the class is not offered within 6 months of hire). All attendance, participation, and course outcomes will be met according to the standard set by DPADivision of Public Assistance's Staff Development and Training. Any noted deficiencies during training will be reported to WSTA@alaska.gov and local leadership upon completion of the course. An individualized training plan will be developed within 5 business days by the WSPWork Services Provider's leadership to ensure staff demonstrate skill competency. Initial and on-going training are essential to skill development and proficiency. Work Services providers will describe their training protocols in their internal procedure manual. Consider the following examples:

1. Orientation
2. Standards to pass probation
3. In-house training
4. Training with partner agencies
5. Community training
6. Subject matter specific training
7. Certifications / Continuing education credits
8. Tracking training attendance

1018-3 C.      STAFF RESOURCES fOR WORK SERVICES PROVIDERS

The WSPWork Services Provider must provide all the necessary resources for the administration of this project including:

1. Adequate and accessible space to operate the service;
2. A current internal procedures manual describing operational policies and procedures and staff duties;
3. Trained and qualified staff;
4. Materials, facilities, and equipment;
5. Computer equipment and software able to operate the DPADivision of Public Assistance Case Management System; and,
6. Resources for clients, including word processing, printing, photocopying equipment, internet access, and phones.

1018-3 D.      RESPONSIBILITY FOR SUBCONTRACTORS

The WSPWork Services Provider is responsible for the actions of vendors and/or sub-contractors engaged to provide services to clients or those engaged to fulfill deliverables of this project. This includes compliance with state and federal confidentiality requirements, federal and state laws against discrimination, and all applicable provisions and conditions of this project.