1003-1          PERFORMANCE MEASURES

WSPWork Services Providers will be measured in three performance categories: 

1. Effectiveness

2. Efficiency

3. Additional Performance Measures

1003-1 A.      EFFECTIVENESS: FEDERAL PERFORMANCE MEASURES

Two federal performance measures are established by the ACFAdministration for Children and Families and calculated based on work activities entered monthly into CMSCase Management System.  The State of Alaska has a federal requirement of achieving 50% All-Families participation and 90% Two-Parent participation.  These requirements are adjusted annually for the State of Alaska based on Alaska's caseload reduction credit.  The Division will monitor WSPWork Services Provider achievement in both performance measures throughout the year, and low performance will be addressed through technical assistance and/or corrective action.  The methodology for calculating these tow measures is as follows: 

1. All Family (Overall) Participation

Possible: All families that received Temporary Assistance in the month except:

• Child only cases;

• Single parent families with a child under 1 year old exemption who are not meeting the minimum participation requirements ("BA Exemption");

• Families penalized in the month, but not more than 3 months in the last 12 months who are not meeting the minimum participation requirements;

• Single parent families where the parent is providing care for disabled family members;

• Single parent families where the parent is an ineligible undocumented immigrant; and

• Single parent families in refused cash status (other than job start participants).

Met: All possible that met the All Families' participation minimum work requirements.

Please refer to WSPMWork Services Procedure Manual MSManual Section 1003-1D for additional guidance on single and two-parent work participation rate requirements.  

2. Two-Parent Participation

Possible: All two-parent families that received Temporary Assistance in the month except:

• Two-parent families where one adult is documented as unable to participate due to a health condition ("ICIncapacitated" cases);

• Two-parent families penalized in the month, but not more than 3 months in the last 12 months who are not meeting the minimum participation requirements;

• Two-parent families in refused cash status (other than job start participants);

• Two-parent families where both parents are ineligible undocumented immigrants; and

• Two-parent families where one adult is providing care for a disabled family member.

Met: All possible families that meet the two-parent families minimum work requirements.

Refer to WSPMWork Services Procedure Manual MSManual Section 1003-1D for additional guidance on single and two-parent work participation rate requirements. 

Effectiveness performance rates are calculated by dividing the number of clients that have met each measure's participation requirement (met = numerator) by the total number of clients required to participate (possible=denominator) in that measure.  

The Federal Administration for Children and Families (ACFAdministration for Children and Families) has set standards for the All Family and Two-Parent participation rates:

• The All Families (Overall) participation rate target set for all states by ACFAdministration for Children and Families is 50%.
• The Two-Parent participation rate target set for all states by ACFAdministration for Children and Families is 90%.

In order for an adult included family to meet the All Families (Overall) participation minimum requirements, the adult in the family must participate in work activities for an average of 30 hours per week, of which at least 20 hours must be in core federally countable activities. Families in the following situations are considered meeting the minimum requirements even though they may not be participating at an average of 30 hours per week:

1. A single parent, or caretaker relative, with a child under 6 years old that is engaged in core work activities for an average of 20 hours per week.
2. Any parent under 20 years old that maintains satisfactory attendance at a secondary school or the equivalent during the month (Activity Code E5, HS).

A two-parent family meets the two-parent participation minimum requirements when one parent's participation, or the combined total of both parents' participation is an average of 35 hours per week in the federal countable activities.  At least 30 of the 35 weekly hours must be in core activities.

If a two-parent family receives PASS I Child Care Assistance, the combined total of both parents' participation in countable work activities increases to an average of 55 hours per week, at least 50 of which must be in core work activities.

Two-Parent families in the following situations are considered meeting the minimum requirements even though they may not be participating at an average of 35 hours per week.

1. Any adult under 20 years old that maintains satisfactory attendance at a secondary school or the equivalent during the month (Activity Codes E5, HS).
2. If both parents are under 20 and they receive childcare, they both must maintain satisfactory attendance at a secondary school or equivalent (Activity Codes E5, HS).
3. If either parent is under 20 and graduates high school, they must participate in work activities.

1003-1 B.      EFFICIENCY PERFORMANCE MEASURES

Quality assurance (WSPM 1018-2 B) is completed by the WSPWork Services Provider monthly using a random selection of cases.  Results are tracked each month and reported to the Division quarterly.  Efficiency performance measure outcomes are derived from the review of Quality Assurance detail and summary reports.  The Work Services leadership team will review all Quality Assurance findings from the METManagement Evaluation Team, WSPWork Services Provider monthly  results, and any focus reviews completed by DPADivision of Public Assistance's Work Services leadership. 

Efficiency Performance Measures are defined below:

1. Clients are engaged and assessed within 30 days of referral

Methodology: Reviewed clients referred to a provider were engaged within a 30 day period, or there is sufficient documentation in the case file to support engagement attempts.  

2. FSSPFamily Self Sufficiency Plans are current

Methodology: Reviewed clients have a current FSSPFamily Self Sufficiency Plan, or there is sufficient documentation in the case file to support FSSPFamily Self Sufficiency Plan development attempts or penalty request. 

3. Penalties are requested for  non-compliance

Methodology: Reviewed clients who are in non-compliance, and do not have good cause have a penalty requested appropriately.  

4. Supportive services and childcare are authorized to support assigned activities according to policy and procedure

Methodology: Reviewed clients who receive at least on issuance of supportive services or childcare payment are correctly processed and received by the client as soon as possible.

5. Work Verification meets or exceeds accuracy standards

Methodology: Reviewed clients have accurate and timely work verification and data entry.  

1003-1 C.      ADDITIONAL PERFORMANCE MEASURES

Clients will be referred to and complete focused training and education that results in industry recognized certifications. 

1. Access to vocational training

Data provided by the WSPWork Services Provider monthly: All clients assigned to a vocational training or education course that will lead to an industry recognized credential, the specific credential to be achieved and the duration of the training. 

2. Completed vocational training

Data provided by the WSPWork Services Provider monthly: All clients who achieved an industry recognized training or credential, the credential achieved, and the duration of the training.  

3. Job Development

Data provided by the WSPWork Services Provider monthly: All clients participating in 20 or more hours of Job Development activities per WSPMWork Services Procedure Manual 1005, the location of the Job Development placement.  

4. Employment

Data provided by the WSPWork Services Provider monthly: All clients who started participating in unsubsidized employment or self-employment in the report month.  

1003-1 D.      DATA REPORTING REQUIREMENTS

Data detail for Efficiency and Additional Performance Measures will be reported on an Excel spreadsheet and forwarded to the Division quarterly through DSM and must match the summary data described in the Work Services Provider Quarterly Continuous Improvement Plan.