1006               ENGAGEMENT AND RE-ENGAGEMENT

Relationships between case managers and their clients build over time and have stages of development. A relationship begins when the family requests help by applying for cash assistance. The case management role is to capitalize on the family’s strengths and assist the family in becoming resourceful in accessing the full range of community resources and achieving financial self-sufficiency. The Families First Work Services (FFWS) model provides a foundation for wraparound community services to meet the full range of client/family needs. In order to understand a client/family’s needs, it is imperative to create an atmosphere where a trusting relationship can develop. The Case Manager’s ability to carry out strategies to engage the client in moving forward is considered part of due diligence effort.