1004-3           DUE DILIGENCE OF THE WORK SERVICES CASE MANAGER

Due diligence of each case manager is measured by the documentation and progress of each client toward their self-sufficiency goals.

• Follow all DPA Policy and Procedures as outlined in the ATAP Alaska Temporary Assistance Program Manual and Work Services Procedure Manual;

• Conduct interviews, assessments and evaluations with each client;

• Seek collaboration with partners to support each client’s unique strengths and needs;

• Work with the Families First Facilitators (FFF) when appropriate;

• Create ways to coordinate activities to increase client success;

• Complete referrals appropriately and through the DPA Division of Public Assistance designated process;

• Measure the client’s progress;

• Assure the client’s privacy is maintained; a signed release of information may be required.

• Document all client activities.