120-6          FEE AGENT TERMINATION

A fee agent agreement may be terminated or canceled at any time by DPA Division of Public Assistance or the fee agent.  Fee agents may choose to terminate their agreement with DPA Division of Public Assistance for any reason whatsoever or without giving any reason at all.

Fee agents, although not required to do so, are encouraged to provide DPA Division of Public Assistance 15 days advance written notice prior to the date of termination.

The field office is responsible in determining if an agreement with the fee agent needs to be terminated and sending the fee agent a letter of termination.  Field Services will provide guidance and clarification if needed.  The field office will provide the fee agent 15 days advance written notice when terminating an agreement.

DPA Division of Public Assistance may terminate the agreement with a fee agent for the following reasons:

1. The fee agent fails to comply with the agreement.

2. The fee agent relocates to another location or service area.

3. The fee agent is convicted of fraud in a court hearing, judged to have committed fraud in an administrative disqualification hearing, or signs a waiver of the right to a disqualification hearing with DPA Division of Public Assistance.

4. DPA Division of Public Assistance receives numerous complaints about the services provided by the fee agent.

5. The fee agent consistently shows inadequate work in completing the Fee Agent Interview Report (FA 1 Fee Agent Interview Report).

6. The fee agent makes false reports on the Fee Agent Monthly Billing Report Form (FA 48 Collecting Monthly Fee Agent Billing Report).

7. DPA Division of Public Assistance loses contact with the fee agent.

8. DPA Division of Public Assistance determines a need to terminate the agreement due to administrative reasons.