104-1          CASE MAINTENANCE

 

Once a determination of eligibility is made and initial benefits are authorized, a client’s eligibility will continue until the case is determined to be ineligible; or for Food Stamp, until the certification period expires.

 

A full redetermination of eligibility is required at recertification or review.  Any changes or new information about a household’s situation that occur during the review or certification period may affect continued eligibility.  Clients must report these changes within 10 days from when they know about them.  The caseworker must evaluate any report of change to determine if additional information is needed, or if any action is required, and send the appropriate notice.

 

Information about changes in a recipient or household situation may be obtained from any of the following sources:

 

  1. A report of change to DPA by clients, representatives, advocates, or another agency;

 

  1. The EIS ETAD (ET Alerts Due Today or Overdue) and ETAL (ET Alerts) screens;

 

  1. Information relating to a specific case (or to a group of similar cases) received from community sources, such as Native organizations, partner agencies, or service providers;

 

  1. A report of client non-cooperation by the DPA Quality Assessment Unit during the Quality Assessment review process;

 

  1. Home visits;

 

  1. A report by the DPA Fraud Unit of any findings obtained during an investigation; and

 

  1. A report of client non-cooperation by Child Support Services Division ( CSSD ).

 

The caseworker must act promptly when any change or new information is received from any source.  Any necessary action must be taken within 10 days of the receipt of the report of change.  Action to decrease benefits for the household or to close ineligible cases require timely notice of adverse action.  Refer to Administrative Manual section 107 for procedures on processing reports of change.

 

 

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