110-16        RETURNED WARRANTS

All undeliverable EIS Eligibility Information System warrants will be returned to Systems Operations and immediately cancelled.

Systems Operations will be responsible for updating the EIS Eligibility Information System Issuance History screen to reflect the returned and cancelled warrant.  This history will also indicate if the warrant was simply returned for an address correction, thus enabling the Eligibility Technician to reissue the warrant, or if the warrant has been returned because the client died or moved to another state, in which case the Eligibility Technician cannot reissue the warrant.

Systems Operations will separate the warrant and stub, returning the warrant portion to Treasury.  Systems Operations will return the stub to the appropriate district office so that the Eligibility Technician can follow up on the reason for the post office returning the warrant.  The stub will reflect the case identifying information and the comments made by the post office which resulted in the warrant's return.  The Eligibility Technician will then make necessary address changes or closures on EIS Eligibility Information System .