104-4 ADVERSE ACTION CALENDAR
Caseworkers receive an adverse action calendar every month to help them with important dates related to case processing. The adverse action calendar includes:
Adverse action dates
10 and 15-day requests for information deadline dates
30-day application processing dates
Benefit run dates
For ongoing cases, the effective date of an adverse action (case closure or benefit reduction) is always the first day of the month following timely notice of adverse action. A notice of adverse action must be mailed at least 10 days before the effective date of the action. The adverse action date noted in the calendar is the last day an eligibility worker can prepare a notice on EIS for adverse actions taking effect the first day of the following month.
Notices are mailed the next business day after they are prepared. Most of the time, this means that notices are mailed the next day. However, if a notice is prepared on a Friday or on a day before a holiday, the notice will be mailed the following business day.
Example 1
Caseworker needs to close the case effective June 1, a Friday. To allow at least 10 days, the notice of adverse action must be mailed no later than Tuesday, May 22. The caseworker must create the notice on Monday, May 21.
Example 2
Caseworker needs to close a case effective August 1st, a Wednesday. The notice of adverse action must be mailed no later than Sunday, July 22. Since notices are not prepared or mailed on weekends, the caseworker must prepare the notice on Thursday, July 19 to be mailed on Friday, July 20.
Example 3
Caseworker needs to close a case effective March 1st, a Thursday. The notice of adverse action must be mailed no later than Monday, February 19, which is a holiday. Since notices are not mailed on weekends and holidays, the caseworker must prepared the notice on Thursday, February 15, so that it is mailed on Friday, February 16.
104-4 B. REQUEST FOR INFORMATION DEADLINE DATES
When requesting information needed to process an application or report of change, the caseworker must give the household at least ten days to provide it . Some offices allow 15 days for households residing in rural areas to accommodate delays in mail delivery.
To determine when the information is due, the caseworker counts the first day as the day after the notice is printed and mailed. The mailing date is not included as one of the 10 or 15 days. When the 10th or 15th day falls on a date the DPA office is closed, the date is moved to the next business day.
Example 1
Caseworker prepares a notice requesting information on Friday, April 6. The notice is printed and mailed on Monday, April 9. The 10-day deadline date is April 19, and the 15-day deadline date is April 24.
Example 2
Caseworker prepares a notice requesting information on Friday, May 25. Normally, the notice would be printed and mailed on Monday. However, Monday, May 28 is a holiday, so the notice is mailed on Tuesday, May 29. To allow at least ten days, the 10-day deadline is June 8, and the 15-day deadline is June 13.
Example 3
Caseworker prepares a notice requesting information on Thursday, May 17. The notice is printed and mailed on Friday, May 18. Counting 10 days starting May 19, the tenth day falls on May 28, a holiday. To accommodate for the office closure, the 10-day deadline is moved to May 29. The 15-day pend deadline is June 2, a Saturday. This date is moved to Monday June 4 to accommodate the office closure.
104-4 C. 30-DAY APPLICATION PROCESSING TIMEFRAMES
These dates indicate the last day the caseworker has to process an application timely.
Benefit run dates indicate when Systems Operations issues benefits. This information is used to inform clients when they should expect to receive their benefits.
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