400-5        DOCUMENTATION

The case record must show that all relevant eligibility criteria have been considered, and that necessary verification has been obtained.  The recording of this information in the case record is known as documentation.  The case worker must document every eligibility decision well enough so that a reviewer examining the case record can understand what action was taken on the case and why it was taken.  The requirement for documentation applies not only to recording how eligibility was verified, but also to recording how the case worker applied prudent judgment to determine eligibility.