Administrative Procedures Manual

 

 

Table of Contents

 

100

General Information

 

 

100-1

Prudent Person Concept

 

 

100-2

Prohibition Against Harassment

 

 

100-3

Confidentiality

100-3 A.

Disclosure of Information

100-3 B.

Client Access to Information

100-3 C.

Division of Public Assistance Responsibilities

100-3 D.

Legislative Requests for Information

100-3 E.

Subpoenas and Court Orders

100-3 F.

Law Enforcement Officers

100-3 G.

Ombudsman

100-3 H.

Requests for Information From Other Agencies

 

 

100-4

Civil Rights

100-4 A.

Civil Rights Policy

100-4 B.

Civil Rights Complaint Definition

100-4 C.

Receiving Civil Rights Complaints

100-4 D.

Time Allowed for Filing a Civil Rights Complaint

100-4 E.

How a Client may File a Civil Rights Complaint

100-4 F.

Where a Client may File a Civil Rights Complaint

100-4 G.

Complaint Form Distribution

100-4 H.

Civil Rights Office Poster

 

 

100-5

Availability of Program Information

100-5 A.

Program Policy Manuals

100-5 B.

State Regulations

100-5 C.

Other Informational Material

 

 

100-6

Interpreter Services

100-6 A.

Limited English Speaking Individuals

100-6 B.

Speech and Hearing Impaired Individuals

 

 

100-7

Office Standards

100-7 A.

Office Access

100-7 B.

Report of Deficiencies of Office Standards

 

 

100-8

Health Insurance Portability and Accountability ACT (HIPAA)

100-8 A.

Protected Health Information

100-8 B.

Privacy Notice

100-8 C.

Authorization for Release of Protected Health

100-8 D.

Gathering Medical Information

100-8 E.

Disclosing Medical Information

100-8 F.

Revocation

100-8 G.

Assisting an Individual in Filing a HIPAA Complaint

100-8 H.

Breach or Suspected Breach of Confidential Information

100-8 I.

HIPAA Privacy Officers

 

 

100-9

Reporting Abuse and Neglect

100-9 A.

Child Abuse and Neglect

100-9 B.

Adult Abuse and Neglect

100-9 C.

Completing the Report of Contact Form

 

 

100-10

Ethical Conduct

100-10 A.

Responsibilities of Manager and Supervisors

100-10 B.

Accessing and Using Confidential Information

100-10 C.

Potential Conflict of Interest

100-10 D.

Staff and Client Relations

100-10 E.

Use of State Equipment

100-10 F.

Travel Status and Off Duty Misconduct

 

 

100-11

Right to File a Complaint

100-11 A.

Complaint Form

100-11 B.

Types of Complaint

100-11 C.

Submitting a Complaint

100-11 D.

Complaint Date

100-11 E.

Client Conference

100-11 F.

Procedure for Supervisors and Managers for Handling Complaints

100-11 G.

Procedure for Tracking Complaints

 

 

 

Addenda

A

Alaska Statutes: Confidentiality And Misuse

B

Alaska Administrative Code: Safeguarding and Disclosure

C

Language List