109-2 RECOMMENDATIONS FOR DOCUMENTATION
Clear and concise documentation is always beneficial. When documenting, staff must always:
The following tips may also help staff write understandable and succinct case notes:
Do not write anything that would surprise the client or would be uncomfortable to share with the client. Case notes are a record of the client or household's situation, used to determine program eligibility. Therefore, it should reflect information that the caseworker and the client have discussed. Clients should never be surprised by what is in the case note. If the case note would be uncomfortable to share with the client, staff should write the information in a different way.
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