360-4        LOSS OF CONTACT

A Senior Benefits application shall be denied or an ongoing Senior Benefits case shall be closed if DPA(Division of Public Assistance) loses contact with the applicant or recipient. An adequate notice of denial or closure shall be mailed to the applicant's or recipient's last known address.  Loss of contact has occurred when:

1. Mail sent to the individual's last known mailing address is returned by the post office with no indication of a known forwarding address, and the individual has not reported a new address; and
    
2. Reasonable attempts to locate the individual by using information in the case file have failed.