Effective 10/1- Process for working MAGI cases in EIS when ARIES won't wrap

Good afternoon, Everyone!

History: We have MAGI cases that cannot be worked timely in ARIES because of programming issues related to continued development and improvements of the system. Originally, the decision was made to work all MAGI cases in ARIES so they could easily be tracked and staff would become comfortable working in the new system. The exceptions to this was if the case was over 12 months old or a medically urgent need was not able to be processed in ARIES, these cases were then processed in EIS.

DPA Virtual Contact Center is coming!

Greetings everyone.

Many staff around the state have asked that we take a look at our telephone system and make changes to meet our business needs. We heard you!

During the past 8 months we’ve done a lot of preparation to implement a Virtual Contact Center (VCC). Here is some general information on this project as we get ready to launch it. During the next month and a half, more information will be shared. The VCC will be utilized only by the Field Services Offices due to the funding associated with this project.