07/06/2015 Workload Update

Submitted by Clay Butcher on July 9, 2015 - 3:36pm

By July 5th, 99.8% of SNAP backlog benchmark set by FNS on May 6, 2015 was addressed. Also, DPA’s overall timeliness for SNAP applications now meets federal standards. What an achievement! It’s especially noteworthy given the drop in the backlog for virtually every other program, including Medicaid.

06/29/2015 Workload Update

Submitted by Clay Butcher on July 2, 2015 - 9:11am

Last week’s numbers are a big shout out to the great work everyone has done and is doing. Good gains everywhere and the team is a hair’s breadth from closing the books on the SNAP backlog. Even with the intense effort on the SNAP apps, the untimely workload across all programs is dwindling. We saw the biggest drop in the MAGI-Medicaid workload since is this effort started and the week of June 22, was the third week in a row with declines in stale MAGI applications. Very soon ARIES will have additional functionality that is going to help drill through the remaining work.

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06/22/2015 Workload Update

Submitted by Clay Butcher on June 25, 2015 - 9:18am

In the face of additional account transfers from the Marketplace, some of which are quite out-of-date, and applications that may have recently slipped out of timeframes, gains are still being made. With just over 300 SNAP applications left in the backlog and only 27 remaining from May 4th backlog (our bench mark for the SNAP sanction), clearly the 60 day SNAP target is well within reach. Also, thousands of timely and accurate eligibility decisions are being made each and every week. Thank you all for another great week. Hooray DPA!

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06/08/2015 Workload Update

Submitted by Clay Butcher on June 10, 2015 - 3:21pm

Last week saw some serious backlog busting with the total backlog dipping below the December 1 benchmark, including very good reductions across virtually all programs! Despite the receipt and registration of delayed FFM transfers (some of which are quite stale), the MAGI Medicaid backlog still dropped by over 200 applications.

It is also exciting that the focused effort on SNAP applications is getting DPA back on that program’s timeliness track. Based on our data, DPA’s SNAP timeliness was a dismal 67.4% early last December. By the time the sanction letter was received from Food and Nutrition Service (FNS) on May 4th, just over 30 days ago, only 65.2% of applications had timely determinations. Today, DPA has an 88.3% timeliness rate, just below the federal target of 90%, demonstrating an improvement of approximately 23%. This is tremendous progress!

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06/1/15 Weekly Workload Update

Submitted by Clay Butcher on June 3, 2015 - 10:15am

Today, the Commissioner and I are meeting with SNAP Western Region Administrators. Naturally, the SNAP sanction and backlog will be a point of discussion. The work that has been done and done so well over the last couple of weeks is going to make that a much easier conversation. Elaine Rich, our Chief of Program Integrity, recently noted that “an amazing amount of work is being done in the field! DPA is processing many more applications than just the original SNAP backlog.

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