Submitted by Debbie McDonald on May 31, 2016 - 4:27pm

Beginning January 1, 2016, individuals in the Anchorage area who were between the ages of 18 and 49, did not have a child in their home, and were able to work became subject to the Able Bodied Adult Without Dependents (ABAWD) rule. This rule states that an individual who is subject the ABAWD rule could only receive SNAP (Supplemental Nutrition Assistance Program – Food Stamps) for 3 months in a 3 year period. The Division was notified on May 31, 2016 that the federal Food and Nutrition Service approved a waiver exempting the entire state from the ABAWD rule effective June 1, 2016.

Change to how phones are answered - BPR Implementation

Submitted by Clay Butcher on May 5, 2016 - 3:26pm

The Division of Public Assistance is making a significant change that is taking place now through this summer to improve our responsiveness. Phone calls to Ketchikan and Juneau field offices will go directly to voice mail so they can be more effectively answered through either an “interview line” or a “general number” for all other inquiries.

Business Process Redesign Update

Submitted by Clay Butcher on April 20, 2016 - 2:34pm

BPR update- Juneau is implementing this week!

On April 18th, Juneau District Office (JDO) conducted their soft opening of Business Process Redesign (BPR). In the morning JDO staff were engaged with reading through and discussing the How We guide to ensure understanding, reviewed processes and procedures, and ensured an understanding of how to use the PathOs management tool. The afternoon was spent placing tasks in the assigned tracks in PathOs, caring for customers, retrieving and disposing of information from PathOs, and much more.

Juneau has worked really hard in preparing for their implementation date which as positioned them to be successful! They have two phone numbers for customers to call, worked diligently on their Readiness Task List, completed staffing plans to cover the three customer access points into DPA, buddy systems were in place, completed weekly calls with C!A, identified mail blitz times, conducted same day interviewing/service, considered office layout and workstation positioning, chose which staff and managers to begin in which process teams, completed full training of staff, etc.